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Generative AI Powered Customer Support Chatbot

The customer support chatbot, which can be integrated with any system, stands as a transformative force in customer service. Using Natural Language Processing (NLP), it consistently offers personalized and efficient assistance, setting unprecedented standards in customer satisfaction and support effectiveness. This chatbot integrates diverse concepts in Generative Al from Quantized Fine-tuning to Structured and Unstructured Retrieval Augmented Generation (RAG) exploring the power of Open-Source Large Language Models (LLMs) in commercial use.

Keywords: machine learning,deep learning,large language models,chatbot,generative ai
Tools: mysql,chromdb,huggingface,langchain,streamlit
Department: Department of Computer Science

Project Team Members

Name Email
Shamsa Batool shamsa2020@namal.edu.pk
Syed Muhammad Muneel Raza Naqvi muneel2020@namal.edu.pk

Project Poster

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